International booking
Frequent questions
1. Searching
1.1. Can I use discount cards like BahnCard?
The most essential discount cards can be used. This includes also the BahnCard.
1.2. In which languages can I book my international ticket?
The international ticket can be booked on www.international-bahn.de/de/ in German and on www.international-bahn.de/en/ in English.
1.3. Which carriers can be found on the booking platform?
Currently tickets of Deutsche Bahn, Österreichische Bundesbahnen, Swiss Federal Railways, SNCF, Eurostar and Trenitalia can be booked.
1.4. How can I book my ticket?
Our booking process offers you the booking of regular online tickets of the different railways (e.g. for Trenitalia or SNCF trains we also offer E-tickets / PNR). To do so, you need a valid e-mail address to receive your booking confirmation and a credit card or a PayPal account.
1.5. Can I book for more than one person?
Yes, on international connections it is possible to book a ticket for up to 5 persons. For group bookings for more than 5 persons, please contact Deutsche Bahn group travel services with the following hotlines.
German/English Hotline Tel.: +49 30 2970 (the standard fees for calls to the German landline network apply).
Italian Hotline Tel.: +39 02 6747 9578 (costs depend on provider).
German/English Hotline Tel.: +49 30 2970 (the standard fees for calls to the German landline network apply).
Italian Hotline Tel.: +39 02 6747 9578 (costs depend on provider).
1.6. Why do I need to specify my exact age?
For international bookings, it is necessary to provide the correct age to consider age limits as well as to give discounts to some age groups.
1.7. How are the connections calculated and displayed?
To show you the best possible connections, we use our distinct search algorithm that combines current offers with your desired travel plan. This happens within the technical and regulatory scope of the offer.
1.8. Which additional services can I book for my international trip (i.e., extra luggage, pet transportation etc.) and how?
On our online booking machine of international routes, we can provide you ticket booking only. For additional services please contact the carrier or a travel center at the point of departure.
1.9. Can you guarantee that I will always find the cheapest price?
Our search algorithm looks for the best possible route. A best-price guarantee cannot be made due to the different offers and systems in all countries. However, it is our goal to provide the best possible route to you.
1.10. Is there also a booking for BahnCard100 customers?
If you are a BahnCard100 holder, we unfortunately cannot issue special rates for foreign connections for you, as Bahn Card is a national discount card. However, you can set up our search engine to find international connections outside Germany only. If you like to book a more specific travel plan, please call our service number +49 30 297 0 (standard fees for calls to the German landline network apply) or just book your trip in a DB Reisezentrum (DB Travel Center) at any larger train station or in a Deutsche Bahn partner travel agency.
2. Booking
2.1. Is it possible in a round trip to reserve a seat on only one of the ways/trains?
Yes, in trains of some carriers you can also reserve a seat for either outward journey or return journey only. In the booking process, please uncheck the option reserve a seat in the step "Details of your seat reservation" to do so.
2.2. When is the last moment where I can book a seat reservation?
The last moment to book a seat reservation depends on the carrier. For trains of Deutsche Bahn, you can book an express reservation until few minutes before scheduled departure (as long as free seats are available): on bahn.de or at a vending machine in a train station. Upon train, no reservation can be made. For some other carriers, the seat reservation is included in the ticket already.
2.3. Can I book a seat reservation at a travel center/desk for an already booked international route?
For trains of Deutsche Bahn you can purchase an express reservation until shortly before departure, if vacant seats are still available. You can book the reservation at bahn.de or at the ticket vending machine on the train station. Upon train, no reservation can be made.
2.4. Do children also have their own seat?
Children aged under 6 are travelling free of charge in many European train companies, but often without a seat reservation. There are different regulations for each carrier:
DB
Children including the age of 14 are travelling free of charge if accompanied by their parents or grandparents. Children under the age of 5 are travelling free of charge without a seat reservation. If you wish to have a seat reservation on a DB long-distance train (IC, EC, ICE, ECE) for your child, you will need to book an additional seat during your booking. A seat reservation for a regional train is not possible.
EUROSTAR
Routes between Germany, France, Belgium and the Netherlands:
Children aged under 4 may be carried free of charge without a seat reservation. If you wish to have a seat reservation you will need to pay this in addition to your regular ticket, hence please enter the correct age of your children in the booking process. For safety reasons, children aged under 12 are not allowed to travel unaccompanied, but only in the company of an adult or a child aged between the ages 12 and 18.
EUROSTAR
Routes to/from London:
Children less than four years old do not require a ticket to travel on the Eurostar, however they will not be allocated a seat and would need to sit on the lap of an adult. Please note that only one infant per adult traveller is allowed. If you require a seat for any child that is under four years old, please enter them as being a child of four years old and above. Children aged 4 to 11 years inclusive and younger children for whom a seat on a Eurostar train is booked, will pay the child's fare of the class in which they travel.
Please note: Children under 12 must travel with a responsible person aged 16 or older. Children 12 to 15 (inclusive) can travel on their own to some Eurostar destinations, as long as they’ve got a fully completed Eurostar unaccompanied minor form. Further information can be found on www.Eurostar.com.
ÖBB
Children under the age of 6 are travelling free of charge without a seat reservation and need to be accompanied by their parents or grandparents. If you wish to have a seat reservation on a ÖBB long-distance train (RailJet, InterCity, EuroCity) for your child, you will need to book an additional seat during your booking. A seat reservation for a regional train is not possible.
For children aged between 6 to 14 years the following rules apply:
• For the tariff “Sparschiene” children travel free of charge with additional costs for optional seat reservations in all long-distance trains (including night trains).
• For the tariff "Sparschiene Komfort", up to 4 children per adult accompanied by adults receive a reduced price on the Sparschiene Komfort. To do this, you must specify the number of children when purchasing so that they are all listed on your ticket.
• For the tariff “Standard-Ticket” children pay half the price with additional costs for optional seat reservations in all long-distance trains (including night trains).
ÖBB night trains
In ÖBB night trains (NightJet and EuroNight) children under the age of 6 are travelling free of charge without a seat reservation. This means they share the seat or bed with their parents, grandparents or siblings (if older than 6). To guarantee separate seat/berth/bed, bith date of young children was modified to request a child fare. If you don´t need a separate place for your young children, please book your ticket(s) in a DB Reisezentrum (DB Travel Center) or in a Deutsche Bahn partner travel agency.
SBB
Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. They may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free. For each additional child, half-price tickets must be purchased or any designated minimum fare paid. Children from the age of six up to their 16th birthday and children under six travelling alone have to purchase a half-price ticket or pay any designated minimum fare.
TRENITAILA
For trips of children and infants in the long-distance trains of the Italian State Railways (Trenitalia) in daytime long-distance services (Freicciarossa, Frecciabianca, Frecciargento and InterCity) you can currently get reduced tariffs in our online booking engine for international trips (usually 50% discount on the standard tariff) including your own seat . Children aged under 5 may be carried free of charge without seat reservation. If you wish to have a seat reservation you will need to pay this in addition to your regular ticket, hence please enter the correct age of your children in the booking process. For children between the age 5 and 14 you can buy tickets with a reduction of 50% of the regular price including a seat reservation. Please note that there are different regulations depending on the type of train, travel type and destination (regional, national, international). Further information are available at https://www.trenitalia.com/it/html/trenitalia/Info_regionale.html .
DB
Children including the age of 14 are travelling free of charge if accompanied by their parents or grandparents. Children under the age of 5 are travelling free of charge without a seat reservation. If you wish to have a seat reservation on a DB long-distance train (IC, EC, ICE, ECE) for your child, you will need to book an additional seat during your booking. A seat reservation for a regional train is not possible.
EUROSTAR
Routes between Germany, France, Belgium and the Netherlands:
Children aged under 4 may be carried free of charge without a seat reservation. If you wish to have a seat reservation you will need to pay this in addition to your regular ticket, hence please enter the correct age of your children in the booking process. For safety reasons, children aged under 12 are not allowed to travel unaccompanied, but only in the company of an adult or a child aged between the ages 12 and 18.
EUROSTAR
Routes to/from London:
Children less than four years old do not require a ticket to travel on the Eurostar, however they will not be allocated a seat and would need to sit on the lap of an adult. Please note that only one infant per adult traveller is allowed. If you require a seat for any child that is under four years old, please enter them as being a child of four years old and above. Children aged 4 to 11 years inclusive and younger children for whom a seat on a Eurostar train is booked, will pay the child's fare of the class in which they travel.
Please note: Children under 12 must travel with a responsible person aged 16 or older. Children 12 to 15 (inclusive) can travel on their own to some Eurostar destinations, as long as they’ve got a fully completed Eurostar unaccompanied minor form. Further information can be found on www.Eurostar.com.
ÖBB
Children under the age of 6 are travelling free of charge without a seat reservation and need to be accompanied by their parents or grandparents. If you wish to have a seat reservation on a ÖBB long-distance train (RailJet, InterCity, EuroCity) for your child, you will need to book an additional seat during your booking. A seat reservation for a regional train is not possible.
For children aged between 6 to 14 years the following rules apply:
• For the tariff “Sparschiene” children travel free of charge with additional costs for optional seat reservations in all long-distance trains (including night trains).
• For the tariff "Sparschiene Komfort", up to 4 children per adult accompanied by adults receive a reduced price on the Sparschiene Komfort. To do this, you must specify the number of children when purchasing so that they are all listed on your ticket.
• For the tariff “Standard-Ticket” children pay half the price with additional costs for optional seat reservations in all long-distance trains (including night trains).
ÖBB night trains
In ÖBB night trains (NightJet and EuroNight) children under the age of 6 are travelling free of charge without a seat reservation. This means they share the seat or bed with their parents, grandparents or siblings (if older than 6). To guarantee separate seat/berth/bed, bith date of young children was modified to request a child fare. If you don´t need a separate place for your young children, please book your ticket(s) in a DB Reisezentrum (DB Travel Center) or in a Deutsche Bahn partner travel agency.
SBB
Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. They may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free. For each additional child, half-price tickets must be purchased or any designated minimum fare paid. Children from the age of six up to their 16th birthday and children under six travelling alone have to purchase a half-price ticket or pay any designated minimum fare.
TRENITAILA
For trips of children and infants in the long-distance trains of the Italian State Railways (Trenitalia) in daytime long-distance services (Freicciarossa, Frecciabianca, Frecciargento and InterCity) you can currently get reduced tariffs in our online booking engine for international trips (usually 50% discount on the standard tariff) including your own seat . Children aged under 5 may be carried free of charge without seat reservation. If you wish to have a seat reservation you will need to pay this in addition to your regular ticket, hence please enter the correct age of your children in the booking process. For children between the age 5 and 14 you can buy tickets with a reduction of 50% of the regular price including a seat reservation. Please note that there are different regulations depending on the type of train, travel type and destination (regional, national, international). Further information are available at https://www.trenitalia.com/it/html/trenitalia/Info_regionale.html .
2.5. Do children also have their own seat/berth/bed in a night train (Nightjet and EuroNight)?
In ÖBB night trains (NightJet and EuroNight) children under the age of 6 are travelling free of charge without a seat reservation. This means they share the seat or bed with their parents, grandparents or siblings (if older than 6). To guarantee separate seat/berth/bed, birth date of young children was modified to request a child fare. If you don´t need a separate place for your young children, please contact our service center.
2.6. Can I redeem a voucher?
Vouchers cannot be redeemed when purchasing tickets at international-bahn.de
2.7. Can I collect BahnBonus points?
You can collect BahnBonus points for certain DB tickets.
For more information, please visit https://www.bahn.de/p/view/bahncard /bahnbonus/tarife.shtml You may add your BahnBonus card number during the booking process.
You may add your BahnBonus card number during the booking process.
For more information, please visit https://www.bahn.de/p/view/bahncard /bahnbonus/tarife.shtml You may add your BahnBonus card number during the booking process.
You may add your BahnBonus card number during the booking process.
2.8. Can I collect BahnBonus points for tickets from other carriers?
The collection of BahnBonus points is limited to DB tickets. BahnBonus points are excluded for tickets from other carriers. If your route section includes a train connection with Deutsche Bahn, BahnBonus points will be credited partially.
3. Payment
3.1. Which payment method can I use as a customer?
You can either use credit card (VISA, MasterCard, American Express or Diners Club) or PayPal.
3.2. Which credit cards are accepted?
VISA, MasterCard, American Express or Diners Club will be accepted.
3.3. How can I delete my old credit card and use a new one for the booking?
If you book an international connection, it is not possible to use your MyBahn customer account or to create a new customer account. Therefore, you have to enter your credit card details again at any booking.
3.4. Why do I always have to fill in my payment details again when I book a ticket?
If you book an international connection, it is not possible to use your MyBahn customer account or to create a new customer account. Therefore, you have to enter your credit card details again for any new booking.
3.5. What are the 3-D Secure method and PSD2?
3-D Secure is a globally recognized authentication method to protect against credit card misuse on the internet.
New security standards from the European Banking Authority have been in force since September 2019. One of the aims of the revised EU Payment Services Directive PSD2 (Payment Service Directive 2) is to make online payments even more secure. It will provide double proof of identity for payment transactions on the internet. This is called "strong customer authentication" or two-factor authentication.
This means: Payments on the internet must be confirmed by two independent characteristics of the category knowledge, possession and biometrics:
• Knowledge (password or PIN)
• Owned (user specific device)
• Biometrics (fingerprint or face recognition)
Depending on the credit card, the online authentication process is also called American Express SafeKey, Verified by VISA, MasterCard Identity Check or Diners Club ProtectBuy.
New security standards from the European Banking Authority have been in force since September 2019. One of the aims of the revised EU Payment Services Directive PSD2 (Payment Service Directive 2) is to make online payments even more secure. It will provide double proof of identity for payment transactions on the internet. This is called "strong customer authentication" or two-factor authentication.
This means: Payments on the internet must be confirmed by two independent characteristics of the category knowledge, possession and biometrics:
• Knowledge (password or PIN)
• Owned (user specific device)
• Biometrics (fingerprint or face recognition)
Depending on the credit card, the online authentication process is also called American Express SafeKey, Verified by VISA, MasterCard Identity Check or Diners Club ProtectBuy.
3.6. How does the 3-D Secure method work and how do I pay?
After entering your credit card information, a dialog box will appear from the bank from which you received your credit card. You will be prompted to use two of the above factors (see 3.5.) to verify your identity. Authentication procedures may vary by bank. If the bank confirms your information, the transaction is carried out and the purchase is completed. The prerequisite is that you have registered your credit card with your bank for the 3-D Secure procedure.
3.7. How do I register my credit card for the 3-D Secure method?
Check with your bank how to register your credit card. In many cases it is already automatically registered.
The authentication procedures can vary from bank to bank. Therefore, please contact your bank to find out about the respective procedure and have yourself activated for it.
The authentication procedures can vary from bank to bank. Therefore, please contact your bank to find out about the respective procedure and have yourself activated for it.
4. Ticketing
4.1. Where do I get my tickets?
You receive links for ticket retrieval on the booking confirmation page in your web browser directly after booking. Additionally, you will receive an e-mail which includes these links.
Only for Trenitalia you will receive the ticket(s) as an attachment directly from Trenitalia in a separate e-mail after booking.
Only for Trenitalia you will receive the ticket(s) as an attachment directly from Trenitalia in a separate e-mail after booking.
4.2. Do I have to print out my tickets?
This answer varies depending on the carrier:
DB, Eurostar, SNCF, SBB: We recommend printing this ticket. However, you can also show the ticket on the screen of a mobile device (Laptop, Tablet, Smartphone) for validation on the train.
ÖBB: In Austria, your PDF ticket is recognized digitally (display on laptop, tablet, smartphone). For cross-border journeys and journeys outside Austria, the ticket must be printed out.
Trenitalia long-distance trains do not strictly require a printed ticket. It is also sufficient to provide the six-digit booking code (PNR - Passenger Name Record) which you received in your booking. For regional trains the ticket strictly has to be printed at home to be shown on the train for validation.
All carriers have different conditions of carriage and passenger rights. Furthermore, you always have to be able to show a valid identification document (ID-Card or a Passport).
DB, Eurostar, SNCF, SBB: We recommend printing this ticket. However, you can also show the ticket on the screen of a mobile device (Laptop, Tablet, Smartphone) for validation on the train.
ÖBB: In Austria, your PDF ticket is recognized digitally (display on laptop, tablet, smartphone). For cross-border journeys and journeys outside Austria, the ticket must be printed out.
Trenitalia long-distance trains do not strictly require a printed ticket. It is also sufficient to provide the six-digit booking code (PNR - Passenger Name Record) which you received in your booking. For regional trains the ticket strictly has to be printed at home to be shown on the train for validation.
All carriers have different conditions of carriage and passenger rights. Furthermore, you always have to be able to show a valid identification document (ID-Card or a Passport).
4.3. How long does it take until I get the booking confirmation? Who is sending it?
After a successful booking, it should not take longer than 15 minutes for the booking confirmation to be sent to you by e-mail. Please check your spam and junk mail folder if you can´t find it in your inbox. If you have any issues receiving your booking confirmation please contact our service center for international bookings via number: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via e-mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
4.4. I did not get a booking confirmation e-mail. What can I do?
In case that you did not receive your booking confirmation, please ask our service center for assistance: please call: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time). We will be glad to help you and to forward your tickets to you. Please also check your spam and junk mail folder if you did not receive your issued tickets by mail.
4.5. I got a booking confirmation but no ticket. What can I do?
In case you received a booking confirmation but no ticket in the attachment of your mail, please contact our service center for international bookings. Phone number: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time). We will be glad to help you and forward your tickets to you.
4.6. While booking, I have inserted a wrong e-mail address and thus I did not receive any tickets. What can I do?
In case no correct e-mail address was used in your booking, please contact our service center for international bookings. Phone number: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time). We will be glad to help you and forward your tickets to you, if we can.
5. After Sales
5.1. Can I cancel or rearrange my ticket?
It is possible to cancel booked tickets according to the fare conditions. To do so, please go to https://www.international-bahn.de/en/ordersearch
A rescheduling of your journey by us is possible only for tickets of Eurostar and Trenitalia, and only if the fare conditions allow it. In order to exchange your ticket please call our service center under the phone number displayed below. For other railways you can cancel and rebook your ticket, according to the fare conditions.
Rebooking of SNCF tickets is currently only possible directly with SNCF if the ticket for the new connection is offered at the same or higher price. To do so, please contact a SNCF sales point at French stations or call SNCF Service, tel.: +33 1 84 94 3635.
Please consider the valid cancellation conditions of your fare and carrier. For further assistance please contact our service center for international bookings via phone number: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
A rescheduling of your journey by us is possible only for tickets of Eurostar and Trenitalia, and only if the fare conditions allow it. In order to exchange your ticket please call our service center under the phone number displayed below. For other railways you can cancel and rebook your ticket, according to the fare conditions.
Rebooking of SNCF tickets is currently only possible directly with SNCF if the ticket for the new connection is offered at the same or higher price. To do so, please contact a SNCF sales point at French stations or call SNCF Service, tel.: +33 1 84 94 3635.
Please consider the valid cancellation conditions of your fare and carrier. For further assistance please contact our service center for international bookings via phone number: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
5.2. What does it cost to cancel a DB train ticket?
Cancellation may cause fees, according to the cancellation conditions of your fare. In the following, you find the cancellation conditions of Deutsche Bahn:
Flexpreis-/Normalpreis-Ticket: Before the first day of validity of departure, cancellation is free of charge.
From the first day of validity of departure onwards, DB charges a fee of €19.
Sparpreis-Ticket (Savings Fare) in Germany and Sparpreis Europa: Before the first day of validity of the departure the value of the ticket, minus €10 processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product (validity 3 years). From the first day of validity of departure onwards, no cancellation is possible. At any combination of long-distance and regional connections on one ticket, the higher fee of €10 applies.
Please find further information at: https://int.bahn.de/en/booking-information/exchanges-refunds .
Flexpreis-/Normalpreis-Ticket: Before the first day of validity of departure, cancellation is free of charge.
From the first day of validity of departure onwards, DB charges a fee of €19.
Sparpreis-Ticket (Savings Fare) in Germany and Sparpreis Europa: Before the first day of validity of the departure the value of the ticket, minus €10 processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product (validity 3 years). From the first day of validity of departure onwards, no cancellation is possible. At any combination of long-distance and regional connections on one ticket, the higher fee of €10 applies.
Please find further information at: https://int.bahn.de/en/booking-information/exchanges-refunds .
5.3. What does it cost to cancel a Trenitalia ticket?
Cancellation of a Trenitalia ticket may cause fees, according to the cancellation conditions of your fare. You will find detailed fare rules (incl. cancellation fees, if applying) during the booking process before payment of your journey.
Tickets for an amount equal or less than 10 euros per traveller are not refundable in case of cancellation of the trip. The amount to be refunded for each traveller is calculated by applying the penalty percentage provided by the fare , by applying a rounding to the nearest 5 cents.
Tickets for regional trains: A deduction of 20% is always applied on the amount to be refunded, unless otherwise provided for by the specific fare. Refunds are not available if the amount to be paid back to customer, after the application of the penalty, is equal to or less than €8.
Also, prior to proceeding with cancellation, we will always show you the amount to be refunded and you will always have a possibility to check it before confirming the cancellation. In the booking process, the link to Trenitalias general terms and conditions is noticed: http://www.trenitalia.com/cms-file/html/frecciarossa_en/Info_Tariffe_en_LeFrecce.html
Tickets for an amount equal or less than 10 euros per traveller are not refundable in case of cancellation of the trip. The amount to be refunded for each traveller is calculated by applying the penalty percentage provided by the fare , by applying a rounding to the nearest 5 cents.
Tickets for regional trains: A deduction of 20% is always applied on the amount to be refunded, unless otherwise provided for by the specific fare. Refunds are not available if the amount to be paid back to customer, after the application of the penalty, is equal to or less than €8.
Also, prior to proceeding with cancellation, we will always show you the amount to be refunded and you will always have a possibility to check it before confirming the cancellation. In the booking process, the link to Trenitalias general terms and conditions is noticed: http://www.trenitalia.com/cms-file/html/frecciarossa_en/Info_Tariffe_en_LeFrecce.html
5.4. What does it cost to cancel a SNCF ticket?
Cancellation of a SNCF ticket may cause fees, according to the cancellation conditions of your fare. You will find detailed fare rules (incl. cancellation fees, if applicable) during the booking process before payment of your journey.
Prior to proceeding with a cancellation, we will always show you the amount to be refunded and you will always have a possibility to check it before confirming the cancellation. In the booking process, the link to the general terms and conditions of SNCF is displayed and can be accessed in English or French language: English or French language: https://www.sncf-voyageurs.com/en/travel-with-us/in-france/legal-notices/ or https://www.sncf-connect.com/en-en/help/conditions
Prior to proceeding with a cancellation, we will always show you the amount to be refunded and you will always have a possibility to check it before confirming the cancellation. In the booking process, the link to the general terms and conditions of SNCF is displayed and can be accessed in English or French language: English or French language: https://www.sncf-voyageurs.com/en/travel-with-us/in-france/legal-notices/ or https://www.sncf-connect.com/en-en/help/conditions
5.5. What does it cost to cancel a ÖBB ticket?
Following refund rules apply:
"ÖBB-Standard-Ticket" can be refunded free of charge before the first day of validity.
"Sparschiene-Komfort-Ticket" can be refunded fre of charge until 15 days prior to the first day of validity, after this date until the first day of validity 50% of the fare (minimum €15,-). These refund conditions apply to tickets purchased online, provided the booking has not yet been downloaded as a PDF ticket. A downloaded ÖBB PDF ticket can no longer be refunded/canceled.
"Sparschiene-Ticket" cannot be refunded.
"ÖBB-Standard-Ticket" can be refunded free of charge before the first day of validity.
"Sparschiene-Komfort-Ticket" can be refunded fre of charge until 15 days prior to the first day of validity, after this date until the first day of validity 50% of the fare (minimum €15,-). These refund conditions apply to tickets purchased online, provided the booking has not yet been downloaded as a PDF ticket. A downloaded ÖBB PDF ticket can no longer be refunded/canceled.
"Sparschiene-Ticket" cannot be refunded.
5.6. What does it cost to cancel a SBB ticket?
There are different conditions at different SBB tariffs. Please find more information at
https://www.sbb.ch/de/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag.html
https://www.sbb.ch/de/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag.html
5.7. What does it cost to cancel or rebook a Eurostar ticket?
There are different conditions at different tariffs. Please find more information at https://help.eurostar.com/faq/be-en/question/Can-I-cancel-and-get-a-refund-online
5.8. How close to departure can I rebook my tickets?
Rebooking is only possible for tickets of Eurostar and Trenitalia and may be performed until shortly before departure. Please consider opening hours of our service center, which will perform the exchange of the ticket and note that the exchange will take a couple of minutes.
In order to exchange the ticket, please contact the service center by phone under: +49 6172 7613210 (standard fees for calls to the German landline network apply), operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
For other railways you can cancel and rebook your ticket, according to the fare conditions.
Rebooking of SNCF tickets is currently only possible directly with SNCF if the ticket for the new connection is offered at the same or higher price. To do so, please contact a SNCF sales point at French stations or call SNCF Service, tel.: +33 1 84 94 3635.
In order to exchange the ticket, please contact the service center by phone under: +49 6172 7613210 (standard fees for calls to the German landline network apply), operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
For other railways you can cancel and rebook your ticket, according to the fare conditions.
Rebooking of SNCF tickets is currently only possible directly with SNCF if the ticket for the new connection is offered at the same or higher price. To do so, please contact a SNCF sales point at French stations or call SNCF Service, tel.: +33 1 84 94 3635.
5.9. Why is it not possible to cancel a seat reservation?
On international connections, for fairness and convenience of all travellers, Deutsche Bahn and other carriers disable the reservation of large number of seats by individuals. This should help travellers who do not have the chance to reserve a seat otherwise. For national connections please also see the section on cancellation of tickets in the FAQ.
In trains of Eurostar, ÖBB Nightjets, SNCF and Trenitalia a seat reservation is included mandatorily in the ticket. Therefore, only a full cancellation of the whole ticket is possible.
In trains of Eurostar, ÖBB Nightjets, SNCF and Trenitalia a seat reservation is included mandatorily in the ticket. Therefore, only a full cancellation of the whole ticket is possible.
5.10. How can I change my e-mail address?
The e-mail address used for your booking must be correct as you need it to receive your tickets. For the reason that no account is created, you can change your e-mail address whith each new booking.
If you need to receive your already booked tickets on a different e-mail address than the one you inserted during the booking process, please contact our service center for international bookings via phone number: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via e-mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
If you need to receive your already booked tickets on a different e-mail address than the one you inserted during the booking process, please contact our service center for international bookings via phone number: +49 6172 7613210 (standard fees for calls to the German landline network apply) or via e-mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
5.11. Who is my contact if I have questions about my booking?
Your contact for all questions concerning international tickets is our service center for international bookings via phone number: +49 6172 7613210 (standard fees for calls to the German landline network apply), or via e-mail: service-international@bahn.de, operating hours are: Monday to Friday from 8 am to 8 pm and on Saturdays, Sundays and public holidays from 10 am to 5 pm (Central European Time).
5.12. Who is responsible if one carrier/connection is delayed and I miss the other one?
In general, each carrier is responsible for its section of your route. If a train is delayed, the following carrier in your itinerary is not obliged to transport you. However, in most cases carriers will still transport travellers for the reason of goodwill at no extra costs. In this case the seat reservation for the old connection would expire.
Please consider European passenger rights regulations for the case of a delayed arrival. You may also go directly to the travel centers at the train stations or visit https://int.bahn.de/en/booking-information/passenger-rights
Please consider European passenger rights regulations for the case of a delayed arrival. You may also go directly to the travel centers at the train stations or visit https://int.bahn.de/en/booking-information/passenger-rights
6. General
6.1. Do I need to register for the booking?
No, no registration is necessary for booking of an international ticket on international-bahn.de. All required information will be asked during the booking process.
6.2. Why can I not create a profile or use my existing bahn.de profile?
Unfortunately, it is not possible to use your MyBahn account for bookings on international-bahn.de.
6.3. Why can I not find my booking under the order number?
For international bookings, you can use the following link: https://www.international-bahn.de/en/ordersearch.
It is not possible to search for your booking directly in the order search of bahn.de or bahn.com. You will need to type in your order number received with the booking confirmation e-mail and the e-mail address that you used for the booking.
It is not possible to search for your booking directly in the order search of bahn.de or bahn.com. You will need to type in your order number received with the booking confirmation e-mail and the e-mail address that you used for the booking.
6.4. Can I book for another person?
Yes, it is possible to book international tickets for up to 5 persons. Also, bookings for friends or third persons are possible. The name of the traveller must be correct on the ticket and the traveller must show a valid photo identification card on board of the train for validation (ID-Card or Passport).
6.5. Can I see real-time data on my connections?
For international connections booked on international-bahn.de, we unfortunately cannot provide you with real-time information such as delays. This is because these data are not collected in all countries.
6.6. Can I also book my ticket in the DB Navigator app?
You can search for your international connection on DB Navigator and you will be redirected to www.international-bahn.de/en. Please be aware that the tickets booked on www.international-bahn.de/en will not be stored completely in the DB Navigator. However, you may import your DB mobile ticket, if it is part of your booking. For tickets of other carriers please be aware of the different requirements and ticket conditions (see 4.1. and 4.2.)
7. Journey
7.1. Which ID cards are accepted for control on the train?
For the validation of your ticket on the train, you will be asked for an official photo ID-Card to confirm your identity. For this purpose, please show an European ID-Card or any valid passport. On DB trains also a DB BahnCard is accepted. Please make sure, that your identification document is valid on the day of travel and that it permits to enter the country of destination. Also, electronic residence permit or asylum registration confirmation is permitted as ID.
7.2. How are online or mobile tickets controlled on board of a Deutsche Bahn train?
For the validation of your ticket on the train, you will be asked for an official photo ID-Card to confirm your identity. For this purpose, please show an European ID-Card or any valid passport. Also, a DB BahnCard is accepted. Please make sure, that your identification document is valid on the day of travel and that it permits to enter the country of destination. Also, electronic residence permit or asylum registration confirmation is permitted as ID.
7.3. How are e-tickets controlled on board of a Trenitalia train?
For the validation of your booking on board of Trenitalia trains, please show the printed booking confirmation which was sent to you by e-mail after booking. For long-distance trains it is sufficient to provide Trenitalia six-digits booking code (PNR) from your booking confirmation, sent from the supplier directly. For regional trains the ticket strictly has to be printed at home to be shown on the train for validation.
7.4. How are e-tickets controlled on board of a SNCF train?
Please note, that the SNCF e-tickets are nominative, individual and cannot be transferred to third parties. Only valid for the train, date, class and designated route.
To be valid, the electronic ticket confirmation should be:
• Accompanied by a valid identity card with photo.
• Presented when boarding the train and during ticket control.
• Printed on white A4 paper, without changing the print size. A good quality printing is required.
To be valid, the electronic ticket confirmation should be:
• Accompanied by a valid identity card with photo.
• Presented when boarding the train and during ticket control.
• Printed on white A4 paper, without changing the print size. A good quality printing is required.
7.5. How are online tickets controlled on board of a SBB train?
For the validation of your ticket on the train, you need to have your ticket printed out with you and you will be asked for an official photo ID-Card to confirm your identity. For this purpose, please show an European ID-Card or any valid passport. Please make sure, that your identification document is valid on the day of travel and that it permits to enter the country of destination. Also, electronic residence permit or asylum registration confirmation is permitted as ID.
7.6. How are online tickets controlled on board of an ÖBB train?
Tickets are checked manually or electronically by the ÖBB by scanning the QR code. At ticket inspection, give the ÖBB employee your ticket and, upon request, your identity or discount card.
7.7. How are e-tickets controlled on board of a Eurostar train?
Routes between Germany, France, Belgium and the Netherlands :
Please note, that these e-tickets are nominative, individual and cannot be transferred to third parties. Only valid for the train, date, class and designated route.
To be valid, the e-ticket should be:
• Accompanied by a valid identity card with photo.
• Presented when boarding the train and during ticket control.
• Printed on white A4 paper, without changing the print size. A good quality printing is required. Alternatively, the ticket may be shown on the screen of an electronic device.
The ticket has to be shown while boarding as well as on the train.
Routes to/from London:
The ticket is validated before departure via the so-called ticket gates, at which the ticket must be scanned either electronically via the ePassport gate or manually at the passport booths. You need a biometric passport to check-in. There are no further controls on board of Eurostar trains to/from London.
7.8. Can I see if the trains are barrier-free?
In general, all trains and train stations can be accessed barrier-free. For this reason, there is no particular remark for barrier free-trains. If you need support during your journey, please call +49 30 65212888 (costs depend on provider); Monday to Friday from 6 am to 10 pm and on Saturdays, Sundays and public holidays from 8 am to 8 pm (Central European Time).
Call this number to arrange for DB assistance with boarding, changing or alighting from trains when travelling with Deutsche Bahn. We will also assist you in finding suitable connections, purchasing tickets and reserving seats, and send your travel documents to you by post or prepare them for collection at a ticket machine.
e-mail: msz@deutschebahn.com
Call this number to arrange for DB assistance with boarding, changing or alighting from trains when travelling with Deutsche Bahn. We will also assist you in finding suitable connections, purchasing tickets and reserving seats, and send your travel documents to you by post or prepare them for collection at a ticket machine.
e-mail: msz@deutschebahn.com
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